Returns & exchanges

 

Returns

We offer a 30-day return policy. You have 30 days from purchase to request a return.

Return eligibility:

Item must be in the same, original condition that you received it in, unworn, unused, unwashed, unstained, free of pet fur, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, contact us here. 

    Please note that return shipping costs are at the expense of the customer. We strongly advise keeping your proof of postage for carrier reference.

    We do not have control over shipping carriers, therefore are not responsible for delays or losses. However, if you have done everything you can to resolve the issue with the carrier and help is still needed, please reach out, we will do all that we possibly can to assist. 

    Refund Policy here.

    We hope you love your order, but if for any reason you're not completely satisfied, we do accept eligible returns and exchanges within 30 days of your purchase date.

    Please note that returns or exchanges outside the 30 day return window will not be accepted, refunded or mailed back. 

    Below are more details to determine if you're eligible for a return or exchange.

    ELIGIBLE RETURNS & EXCHANGES

    Size Change

    Please email us here with your order number and the new size you would like or you can return the item you have, and once the return is accepted, make a purchase for the new item.

    Note that shipping costs are non-refundable and customers are responsible for return shipping.

    Item must be in the same, original condition that you received it in, unworn, unused, unwashed, unstained, unaltered, free of pet fur, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

    Received the Wrong Item

    Please email us here with your order number and a photo of the incorrect item you received and we'll resolve the situation. 

    Received a Defective Item

    Please email us here with your order number and a photo of the defective item you received and we'll resolve the situation. 

    INELIGIBLE RETURNS & EXCHANGES

    The item has been worn or washed.

    The item has been altered in any way.

    The item does not have the original tags on it.

    Sale items  & Gift Card's cannot be returned, exchanged or refunded.

    Refunds will be made in the form of the original payment method. We reserve the right to refuse a refund request if it does not comply with our policies.

    If you do not see an answer to your question above, please send us an e-mail here.

    Gift Cards

    Gift Cards are non-refundable, all Gift Card sales are final.

      If you have any questions that are not answered on this page or website please contact us here.